Payment Policy

1. Introduction

This Payment Policy outlines the terms and conditions for all transactions made on Bestbano ("we," "our," or "us"). By making a purchase on our website at bestbano.com, you agree to comply with and be bound by this Payment Policy.

Contact Information:
Bestbano
101 Elm St Glen Rose, Texas 76043, United States
Phone: +1 (248) 921-5261
Email: support@bestbano.com
Website: https://bestbano.com

2. Accepted Payment Methods

We accept the following payment methods for digital product purchases:

2.1 Credit and Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover

2.2 Digital Payment Platforms

  • PayPal
  • Apple Pay
  • Google Pay
  • Other major digital wallets as available

2.3 Other Payment Options

  • Bank transfers (for select purchases)
  • Cryptocurrency (if available and specified at checkout)

All payments are processed through secure, PCI-DSS compliant payment gateways to ensure the safety of your financial information.

3. Pricing and Currency

3.1 Displayed Prices

  • All prices are displayed in United States Dollars (USD) unless otherwise specified
  • Prices include all applicable taxes and fees where required by law
  • Prices are subject to change without prior notice
  • The price applicable to your purchase is the price displayed at the time of checkout

3.2 Tax Information

  • Sales tax will be applied where required by state and local regulations
  • The final amount charged will include all applicable taxes
  • Tax calculations are based on your billing address

3.3 Price Discrepancies

If a product is listed at an incorrect price due to a typographical error or system malfunction, we reserve the right to:

  • Refuse or cancel orders placed at the incorrect price
  • Contact you for instructions before processing the order
  • Offer you the option to purchase at the correct price

4. Payment Processing

4.1 Authorization and Charge

  • Payment authorization occurs at the time you submit your order
  • Your payment method will be charged immediately upon successful order completion
  • You will receive an order confirmation email once payment is processed
  • Digital products will be delivered upon successful payment verification

4.2 Payment Security

  • We use industry-standard SSL encryption to protect your payment information
  • Payment card details are processed and stored by our secure payment processors, not on our servers
  • We never store your complete credit card information
  • All transactions are monitored for fraudulent activity

4.3 Failed Payments

If your payment fails:

  • You will be notified immediately via email
  • Your order will not be processed until successful payment is received
  • You may attempt payment again using the same or different payment method
  • Access to purchased digital products will not be granted until payment is confirmed

5. Order Confirmation

5.1 Confirmation Process

Upon successful payment, you will receive:

  • An immediate on-screen confirmation
  • An order confirmation email to your registered email address
  • A receipt for your transaction
  • Download links or access instructions for your digital products

5.2 Order Verification

Please verify your order details immediately upon receipt. If you notice any errors or discrepancies, contact us within 24 hours at support@bestbano.com.

6. Digital Product Delivery

6.1 Immediate Access

  • Most digital products are delivered instantly upon payment confirmation
  • You will receive download links or account access via email
  • Products are available in your account dashboard for future downloads

6.2 Delivery Timeframe

  • Instant delivery: Within minutes of payment confirmation
  • If delivery is delayed beyond 24 hours, contact our support team
  • Check your spam/junk folder if you don't receive your delivery email

6.3 Download Instructions

  • Download links are typically valid for a specified period (usually 30 days)
  • You may re-download products from your account dashboard
  • Ensure you save your digital products to a secure location

7. Refunds and Returns

7.1 General Refund Policy

Due to the nature of digital products:

  • Refunds are generally not available once a product has been downloaded or accessed
  • Exceptions may be made for defective products, unauthorized charges, or duplicate purchases
  • Refund requests must be submitted within 14 days of purchase

7.2 Eligible Refund Circumstances

Refunds may be issued in the following cases:

  • Product is defective or doesn't work as described
  • You were charged incorrectly or multiple times
  • You did not receive the product and we cannot deliver it
  • Technical issues prevent you from accessing the product

7.3 Non-Refundable Situations

Refunds will NOT be issued for:

  • Change of mind after downloading or accessing the product
  • Failure to read product descriptions or system requirements
  • Incompatibility with your devices (if requirements were clearly stated)
  • Violation of our Terms of Service

7.4 Refund Process

To request a refund:

  1. Contact support@bestbano.com within 14 days of purchase
  2. Provide your order number and reason for the refund request
  3. Include any relevant screenshots or documentation
  4. Allow 5-7 business days for review
  5. Approved refunds are processed within 10-14 business days

7.5 Partial Refunds

Partial refunds may be offered at our discretion for:

  • Bundle purchases where only some items are defective
  • Subscription services (prorated based on unused time)
  • Special circumstances evaluated on a case-by-case basis

8. Chargebacks and Disputes

8.1 Chargeback Policy

  • We encourage you to contact us directly before initiating a chargeback
  • Chargebacks may result in immediate suspension of your account
  • Unwarranted chargebacks may result in permanent account termination
  • We reserve the right to dispute illegitimate chargebacks

8.2 Dispute Resolution

If you have a payment dispute:

  1. Contact our support team first at support@bestbano.com
  2. Provide detailed information about the issue
  3. Allow us 5-7 business days to investigate and respond
  4. We will work with you to find a fair resolution

9. Subscription Services

9.1 Recurring Billing

If you purchase subscription-based products:

  • You authorize automatic recurring charges to your payment method
  • Billing occurs on the renewal date specified in your subscription terms
  • You will receive a reminder email before each billing cycle
  • Subscription fees are non-refundable except where required by law

9.2 Subscription Management

  • You can manage your subscriptions through your account dashboard
  • Cancellations must be made at least 24 hours before the next billing date
  • Cancelled subscriptions remain active until the end of the paid period
  • No refunds are provided for partial subscription periods unless required by law

9.3 Price Changes

  • We may change subscription prices with 30 days' notice
  • Existing subscribers will be notified via email before price changes take effect
  • You may cancel your subscription before the new price takes effect
  • Continuing your subscription after notification constitutes acceptance of the new price

10. Promotional Codes and Discounts

10.1 Using Promotional Codes

  • Promotional codes must be entered at checkout
  • Only one promotional code may be used per transaction unless otherwise stated
  • Promotional codes cannot be applied to previous purchases
  • Codes are valid only during the specified promotional period

10.2 Discount Terms

  • Discounts cannot be combined with other offers unless explicitly permitted
  • We reserve the right to cancel orders that misuse promotional codes
  • Promotional codes have no cash value
  • Expired or invalid codes will not be accepted

11. Account Credit and Store Balance

11.1 Account Credits

  • Refunds may be issued as account credit at our discretion
  • Account credits never expire unless required by law
  • Credits can be used for future purchases on our platform
  • Credits are non-transferable and have no cash value

11.2 Using Store Balance

  • Account balance is automatically applied to purchases
  • You can choose to use partial balance and pay the remainder with other methods
  • Balance history is available in your account dashboard

12. International Transactions

12.1 Currency Conversion

  • International transactions may be subject to currency conversion fees by your bank
  • Exchange rates are determined by your payment processor or bank
  • We are not responsible for fluctuations in exchange rates

12.2 International Fees

  • Your bank may charge additional international transaction fees
  • These fees are determined by your financial institution
  • Check with your bank regarding international purchase policies

13. Billing Disputes and Errors

13.1 Reporting Billing Errors

If you believe there has been a billing error:

  • Contact us immediately at support@bestbano.com
  • Provide your order number and details of the error
  • Include screenshots or documentation if available
  • We will investigate and respond within 5-7 business days

13.2 Duplicate Charges

If you are charged multiple times for the same order:

  • Notify us within 30 days of the charge
  • We will investigate and refund duplicate charges
  • Refunds are processed within 10-14 business days

14. Payment Method Updates

14.1 Updating Payment Information

  • You can update your payment methods in your account settings
  • Subscription payments require valid, current payment information
  • Failed subscription payments may result in service interruption
  • Update your payment method before your renewal date

14.2 Expired Payment Methods

  • We will attempt to notify you before a payment method expires
  • Update expired cards promptly to avoid service disruption
  • We are not responsible for failed renewals due to expired payment methods

15. Fraud Prevention

15.1 Fraud Monitoring

  • All transactions are monitored for fraudulent activity
  • Suspicious transactions may be delayed pending verification
  • We may request additional verification information
  • Orders may be cancelled if fraud is suspected

15.2 Account Security

You are responsible for:

  • Keeping your account credentials secure
  • Notifying us immediately of unauthorized charges
  • Using secure internet connections for transactions
  • Regularly reviewing your account activity

16. Business and Bulk Purchases

16.1 Volume Discounts

  • Contact us for pricing on bulk or business purchases
  • Custom licensing may be available for commercial use
  • Volume discounts are subject to approval
  • Special payment terms may be arranged for qualified businesses

16.2 Business Invoicing

For business accounts:

  • We may offer NET 30 payment terms upon approval
  • Purchase orders may be accepted for qualifying accounts
  • Contact support@bestbano.com for business account inquiries

17. Limitations of Liability

17.1 Payment Processing Issues

We are not liable for:

  • Delays or failures caused by payment processors
  • Bank holds or declines beyond our control
  • Currency conversion fees charged by third parties
  • Interruptions in payment processing services

17.2 Third-Party Services

  • We use third-party payment processors and are not responsible for their errors or failures
  • Payment processing is subject to the terms of our payment partners
  • Review payment processor terms for additional information

18. Changes to This Payment Policy

We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting to our website. Significant changes will be communicated via:

  • Email notification to registered users
  • Prominent notice on our website
  • Updated "Last Updated" date at the top of this policy

Continued use of our services after changes constitutes acceptance of the modified policy.

19. Governing Law

This Payment Policy is governed by the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Oakland County, Michigan.

20. Contact Information

For questions, concerns, or assistance regarding payments, please contact us:

Bestbano
101 Elm St Glen Rose, Texas 76043, United States
Phone: +1 (248) 921-5261
Email: support@bestbano.com
Website: https://bestbano.com

Payment Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 4:00 PM EST

We strive to respond to all payment inquiries within 24-48 hours during business days.

Acknowledgment: By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Payment Policy.